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Order overview

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+45 88 70 49 50

Mon-Fri 9 AM - 3 PM

Frequently asked questions

CAN I MAKE CHANGES TO AN ORDER I MADE?

Unfortunately, we cannot make changes to your order or address information once the order has been placed, since our order processes run automatically. However, we might be able to stop your order from being dispatched, depending on the status of the order. In case you regret the content of your order, you can deny receiving it and it will be returned to our warehouse and refunded for a return fee. In case you accidently made an error in the address information, DHL might also return it to us depending on the type of error. In that case, your order will be refunded.

CAN I TRACK MY DELIVERY?

Yes, once your order has been dispatched, you will receive an e-mail from us containing your invoice and tracking number.

 

I AM EXPERIENCING PROBLEMS DURING CHECKOUT – WHAT DO I DO?

Please try another browser -.preferably Google Chrome, Safari or Mozilla Firefox. If this doesn't help, there might be a technical error and we would love to hear from you in order for us to solve the problem and help you complete your order.